HELP CENTER
Our Most Common Inquiries
WHAT IS YOUR RETURN POLICY?
At Wild Heather Atelier, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we're here to help.
Returns
You have thirty (30) days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 15 days, depending on your card issuer's policies.
Exchanges
If you wish to exchange your item for a different one, please contact us to discuss exchange options.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at wildheatheratelier@gmail.com
DO YOU OFFER INTERNATIONAL SHIPPING?
At the moment, shipping is only available in Canada.
DO YOU CREATE CUSTOM GIFT SETS?
Yes, we can create custom gift sets. Please let us know what you are looking for by emailing us at wildheatheratelier@gmail.com.